1. Information We Collect
Personal Information
We collect personal information that you provide to us directly, including:
- Name, email address, and phone number
- Address and nationality
- Educational background and English proficiency level
- Course preferences and learning goals
- Payment information (processed securely through third-party providers)
- Visa and immigration status (for international students)
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser information
- Pages visited and time spent on our site
- Referring website information
- Device and operating system information
2. How We Use Your Information
We use your personal information for the following purposes:
- Processing course applications and enrollment
- Providing educational services and student support
- Communicating about courses, schedules, and important updates
- Processing payments and maintaining financial records
- Complying with legal and regulatory requirements
- Improving our services and website functionality
- Sending marketing communications (with your consent)
- Providing visa documentation and support
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
- Government Authorities: When required by law or regulation, including immigration and education authorities
- Service Providers: With trusted third-party providers who assist us in delivering our services
- Emergency Contacts: In case of medical emergencies or safety concerns
- Business Transfers: In the event of a merger, acquisition, or sale of assets
- Legal Requirements: To comply with court orders, legal processes, or regulatory requirements
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Secure server infrastructure and encryption
- Regular security assessments and updates
- Access controls and staff training
- Secure payment processing systems
- Regular data backups and recovery procedures
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve user experience and functionality
- Provide personalized content and recommendations
You can manage your cookie preferences through our cookie consent tool or your browser settings. For more information, see our Cookie Policy.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our educational services
- Comply with legal and regulatory obligations
- Resolve disputes and enforce our agreements
- Maintain academic records as required by law
Student academic records are typically retained for a minimum of 7 years after course completion, as required by Australian education regulations.
7. Your Rights
Under applicable privacy laws, you have the right to:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information (subject to legal requirements)
- Portability: Request a copy of your information in a portable format
- Objection: Object to certain processing of your information
- Withdrawal: Withdraw consent for marketing communications
To exercise these rights, please contact us using the information provided below.
8. International Students
For international students, we may need to:
- Report attendance and academic progress to government authorities
- Provide information for visa compliance and immigration purposes
- Share data with overseas student health cover providers
- Communicate with education agents and representatives
This is required under Australian education and immigration laws.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website
Your continued use of our services after changes take effect constitutes acceptance of the updated policy.
10. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
11. Complaints
If you believe we have not handled your personal information appropriately, you can file a complaint with:
- Our Privacy Officer (contact details above)
- The Office of the Australian Information Commissioner (OAIC)
- Your local privacy authority if you are located outside Australia